Cancellation Policy


We understand that sometimes schedule adjustments are necessary, therefore we respectfully request at least 48-hour notice for any appointment modifications or cancellations. Any appointment changes made without a minimum of a 48-hour notice will result in a fee. We enforce all of our Cancellation Policies.

Our favorite policy is our kindness policy. We will always greet and service you with kindness and we ask for your kindness in return. At the Gallery, we deliver an elevated salon experience that includes a positive and joyful environment. We have the right to refuse service to any client who does not adhere to our kindness policy.  

We ask for a 48-hour notice for any appointment modifications or cancellations or you will be charged 50% of your total scheduled service. 

No-shows or cancellations within 2-hours of your scheduled service will be charged 100% of the scheduled service total. 

All clients must have a credit card on file to schedule an appointment. Please make sure to fill out the Express Booking Link with your credit card information within 24 hours of scheduling your appointment or it will be automatically cancelled. 

We ask that all new clients fill out our “New Client Form” before their appointment so your stylist can best prepare for your service. 

Please no guests. If you are receiving a bridal service in the salon, we permit up to three guests. 

We respectfully ask that you do not bring any children into the salon unless they are receiving a service. Breast-feeding mothers are an exception! 

Any client arriving 15 minutes or later for their scheduled appointment will be subject to a $25 fee. Any client arriving later than 30 minutes to their appointment will be charged a no-show fee of 100% of the scheduled service.

If you are unhappy with your service, please let us know with-in one week of your appointment and we will be more than happy to see you to re-service your hair.

We do not accept returns on products at this time. 

These policies are in place so we can treat our Artists with the upmost respect and provide optimal service for all of our clients. We appreciate your understanding and look forward to servicing you!